Shipping & Returns
Thank you for shopping at Immaculati, our international earring webshop. We are committed to providing you with high-quality products and services. Our shipping policy outlines the terms and conditions of shipping to ensure that your shopping experience with us is smooth and satisfactory.
Shipping Method
We offer international shipping via reliable shipping carriers. Please note that delivery times and shipping costs vary based on your location and the shipping method you select.
Order Processing Time
We aim to process and dispatch orders within 2-3 business days after receiving payment. However, during busy periods or sales, processing times may take longer. In such cases, we will notify you via email.
Shipping Time
Shipping times vary based on your location and the shipping method you select. Delivery times typically range from 3-21 business days, depending on the destination country's customs procedures.
Shipping Costs
Shipping costs vary based on your location and the shipping method you select. The total shipping cost will be calculated and displayed during checkout. However, if you place an order over 20€ we offer free shipping worldwide.
Customs and Taxes
Please note that customs fees and taxes may apply to international shipments. The customer is responsible for any customs fees or taxes that may be levied by their destination country's customs department.
Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a returns policy to ensure that your shopping experience with us is risk-free.
Return Eligibility
To be eligible for a return, the product must be in its original condition, unopened, and unused. If you are not satisfied with your purchase, you can request a return within 30 days of the purchase date.
Return Process
To initiate a return, please contact our customer service team via email. Please provide your order number and a brief description of the reason for the return. We will provide you with instructions on how to proceed with the return. Please note that the customer is responsible for the return shipping costs.
Refund Process
Once we receive your returned product, we will inspect it to ensure that it meets our return eligibility criteria. If the product meets our criteria, we will issue a refund to the original payment method used to make the purchase. Refunds may take 3-5 business days to process.
Exchanges
We do not offer exchanges at this time. If you would like to exchange a product, please follow the return process and place a new order for the product you wish to receive.
If you have any questions about our shipping and returns policy, please do not hesitate to contact us.